Learning Center | Support

Northwood Customer Support

Northwood provides fast, friendly and knowledgeable support at every stage of a project.

Services include:

• Complimentary factory-direct phone support
• On-site service with Northwood staff technicians
• Minimum 12-month “no hassle” factory warranty on machine, 2-year warranty on controller, and up to 5-year warranty on the revolutionary Northwood Extreme Duty Spindle
• Guaranteed next day air delivery on factory-direct new and rebuilt replacement parts
• Support and service provided in clear, easy-to-understand English
• Remote diagnostics and machine monitoring services also available

All parts are shipped from Louisville, Kentucky, which is a UPS hub. This enables Northwood to ship your parts as late as 10:00 p.m. for next day air delivery.

Northwood Technical Support

• 8:00 a.m. to 5:00 p.m. Monday through Friday
• Phone: (502) 267-5504
• Fax: (502) 267-2332
• techsupport@northwoodmachine.com
  

Northwood Parts

• 8:00 a.m. to 5:00 p.m. Monday through Friday
• Phone: (502) 267-5504
• Fax: (502) 267-2332
• spareparts@northwoodmachine.com